Flower Delivery Barking: Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Barking

At Flower Delivery Barking, we are dedicated to providing only the freshest, most beautiful flowers to households and businesses throughout the Barking area. As a trusted local florist, your satisfaction with our blooms and service is our top priority. Every arrangement and bouquet delivered comes with our Freshness Guarantee, ensuring your flowers arrive vibrant and perfect for every occasion.

Damaged-on-Arrival Policy

We take great care in the preparation, packaging, and delivery of every floral order. In the rare event your flowers arrive in less-than-perfect condition or show signs of damage upon receipt, please inform us as soon as possible. To assist us in resolving your concern promptly, we may request a clear photo of the damaged item, including both the flowers and packaging. Notifying us within 24 hours of delivery helps us best assess and address any issues.

Our Freshness Window

Flower freshness is at the heart of our promise to local Barking residents and businesses. We guarantee that, when cared for as per provided instructions, your flowers will remain fresh for at least 5 days from the delivery date. Should your blooms wilt or lose vitality significantly before this window closes, please reach out to us. Our team will assess your claim and support you with a suitable solution, whether that be replacement flowers or another method of resolution tailored to the circumstances.

Refund and Replacement Options

If your flowers are delivered damaged or fail to meet our Freshness Guarantee, you are eligible for either a full refund or a replacement bouquet—depending on your preference. We strive to resolve such matters quickly to minimise disruption to your celebration or corporate event. Please note, refunds and replacements are subject to verification of the delivery and issue reported. In most cases, we recommend returning the damaged product to us or providing photographic evidence so we can investigate and maintain our high standards.

How to Raise a Complaint

Your feedback is valuable and allows us to continually improve our floral services for the Barking community. If you’re dissatisfied with any aspect of your experience, please contact our customer service team with your order details and the nature of your complaint. We will acknowledge receipt of your complaint within two business days and aim to provide a solution or update within five business days. Our team is trained to handle each case with empathy, professionalism, and urgency, ensuring every concern is treated fairly and resolved to your satisfaction whenever possible.

Serving Barking with Pride

As your reliable local florist, Flower Delivery Barking is proud to serve households, offices, and businesses near you. Our commitment to top-quality flowers and attentive, transparent customer service means you can order with confidence, every time. Thank you for choosing us for your floral needs—we value your trust and look forward to ensuring you have a delightful flower delivery experience, from order through to aftercare.