Legal Terms for Barking Flower Delivery Purchases: Your Rights Explained

Terms & Conditions for Online Flower Delivery in Barking

Introduction

Welcome to the Terms & Conditions for Flower Delivery Barking. These terms set out the rules governing any purchase you make through our website, specifically for our online flower delivery service available in Barking and the surrounding areas. Please review them carefully before placing your order. By ordering from Flower Delivery Barking, you agree to be bound by these Terms & Conditions. These terms are designed to ensure clarity and fairness between us (the business) and you (the customer).

Service Overview

Flower Delivery Barking is an online e-commerce service offering a variety of fresh floral arrangements for delivery in Barking and neighbouring localities. We aim to make online flower delivery convenient and reliable across the region. Our terms outlined on this page apply to all customers in Barking and the adjacent areas making use of our flower delivery services.

Order Process

Placing an order with Flower Delivery Barking is straightforward and designed to be user-friendly. To process your online flower delivery order:

Browse through our selection of floral products and choose your preferred arrangement.
Select any customisation options (such as card messages or additional gifts) as required.
Add your chosen products to your online basket and proceed to checkout.
Enter accurate delivery details for the recipient within Barking or surrounding areas.
Review your order carefully to ensure all details are correct, then submit the order for processing.

Once your order is submitted, you will receive an order confirmation on the website and via your nominated email address. An order reference number will be provided which you should keep for all correspondence regarding your purchase.

Orders are only accepted when payment has been successfully processed and you have received the confirmation email from us. We reserve the right to refuse or cancel any order at our discretion. If your order is refused after payment, a full refund will be issued.

Payment Terms

We offer secure payment options for all online flower delivery transactions. Payment methods accepted may include debit/credit cards and approved online payment platforms. All transactions are processed in British Pounds Sterling (GBP). By submitting your payment information, you represent and warrant that you are authorised to use the selected payment method and that there are sufficient funds or credit available to complete your purchase.

Your payment will be debited at the point of order, and no flowers will be dispatched until full payment is received. Any failed or declined transactions will result in the cancellation of your order unless alternative payment arrangements are made promptly.

All prices displayed include VAT where applicable and are current at the time of placing your order. We reserve the right to change pricing at any time, though confirmed orders already placed will not be affected.

Order Acceptance & Supply

After acceptance of your order, we will prepare your arrangement as per your specifications and schedule it for delivery within Barking or the specified surrounding area. At times, certain flowers or accessories may become unavailable due to seasonal or supply issues. In such instances, we reserve the right to substitute items of similar quality and value to fulfill your order. We make every effort to replicate the selected arrangement as pictured and described, but natural variations in flowers may result in slight differences.

If we are unable to supply a significant part of your order, we will contact you using the details provided and offer an appropriate remedy—either a substitute, a revised delivery timeline, or a refund.

Delivery

Online flower deliveries are made throughout Barking and its neighbouring areas. You are responsible for providing accurate and complete delivery information, including the recipient’s full address and contact details. Please specify any relevant delivery instructions at the time of ordering.

We will make reasonable efforts to deliver your order on your chosen date; however, delivery timelines may be impacted by factors outside our control, such as extreme weather or traffic incidents. If delivery is delayed, we will notify you as soon as possible and make arrangements to complete the delivery promptly. Any delivery date provided is an estimate and not a guarantee.

If the recipient is not available at the time of delivery, flowers may be left with a neighbour or in a safe location, as per delivery guidelines and your instructions. A delivery note will be left for the recipient where appropriate. Failure to claim the delivery within the given timeframe may result in the goods being returned to us, and further delivery charges may apply.

Cancellation Policy

We understand that circumstances can change, necessitating the cancellation of your flower delivery order. To cancel your order, please notify us as soon as possible using your order reference. The following cancellation terms apply:

Orders can be cancelled free of charge if the request is received prior to the arrangement being prepared and dispatched.
If the order has already been prepared or is out for delivery, cancellation may not be possible. In such cases, please contact us promptly and we will advise you of available options.
For events and large orders, or those involving personalised or bespoke arrangements, a longer cancellation notice period may apply, and deductions may be made for costs already incurred.
Any refunds due for cancellations will be processed promptly back to your original payment method.

Returns & Refunds

If you are dissatisfied with your order due to errors, damage on arrival, or poor quality, please inform us within 24 hours of delivery to arrange a resolution. As fresh flowers are perishable, we ask that you provide photographic evidence with details of the issue.

Where eligible, we will offer a replacement delivery or a refund in line with your statutory rights. Please note that requests made outside the 24-hour window may not be eligible for refund or replacement, except where required by law.

Customer Responsibilities

By using our online flower delivery service for Barking and the surrounding area, you agree to provide accurate information and to use the website in accordance with these terms. You should check your order for correctness before submission and inform us promptly if any changes are needed.

Customers are responsible for ensuring that their chosen recipients are available to receive deliveries within the specified time window. We disclaim liability for failed delivery resulting from incorrect addresses or unavailable recipients as outlined earlier in these terms.

Limitation of Liability

We are committed to providing high-quality flower delivery services online within Barking and the surrounding areas. However, we are not liable for:

Delays or failure to perform our obligations due to circumstances beyond our reasonable control (such as acts of God, weather, or disruptions in transportation).
Indirect or consequential losses incurred by you in connection with our services.
Unsuitable or delayed deliveries due to incorrect delivery information provided by the customer.
Minor variations in colour, appearance, or arrangement due to the natural characteristics of fresh flowers.

The maximum liability for any claim arising in connection with your order will not exceed the purchase price paid for the specific flower arrangement in question.

Intellectual Property

All content on the Flower Delivery Barking website, including images, logos, product descriptions, and branding, is the intellectual property of our business or our licensors. You may not use, reproduce, or distribute our content without our prior written consent.

Privacy & Data Protection

We are committed to protecting your personal data in accordance with the UK GDPR and Data Protection Act 2018. Your information is used solely for processing your flower delivery order and communicating necessary updates about your purchase. We do not share your details with third parties unless required for delivery or by law. Please refer to our Privacy Policy for more detail on how your data is collected, used, and stored.

Changes to Terms & Conditions

We reserve the right to update or amend these Terms & Conditions at any time, with new terms taking effect once published on our website. It is your responsibility to check this page regularly for changes. Any modifications will apply to future orders only and do not affect orders already accepted and paid for.

Severability

If any part of these Terms & Conditions is found to be invalid or unenforceable by a court of law, that particular term will be deemed deleted, and the remaining provisions shall remain in full effect.

Governing Law and Jurisdiction

These Terms & Conditions and your use of the Flower Delivery Barking service are governed by the laws of England and Wales. Any disputes arising from or relating to your online flower delivery purchase shall be subject to the exclusive jurisdiction of the English courts.

How to Contact Us

If you have any queries or concerns regarding these Terms & Conditions or your order, please contact us through the customer service page on our website. We strive to respond promptly and resolve any issues to your satisfaction.

Applicability

These Terms & Conditions apply to all individuals placing online flower delivery orders for Barking and its surrounding communities. By continuing to use our service and confirming your order, you acknowledge that you have read, understood, and agreed to these terms.